Privacy Policy

Service Squirrel Customer Privacy Policy

This notice is written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.

When you use Service Squirrel’s services, you entrust us with personal information (Personal Data). This Service Squirrel Customer Privacy Policy (Privacy Policy) sets out what information we collect, and how we use it.

  1. Our commitment to protect your privacy

    At Service Squirrel, we are committed to protecting your Personal Data and your privacy. To ensure that you can make informed decisions and feel confident about sharing certain personal information with us, please read this Privacy Policy to understand who we share your Personal Data with and for what purposes, and the choices you have concerning how your Personal Data is collected and used by us.

    1. The Personal Data we collect
    2. We will collect and process some or all of the following Personal Data about you:

      • Information about you include some personal information.
      • Your payment details such as credit or debit card number and expiry date, account information relating to other payment services (such as online or mobile payment services or virtual currency) and billing information.
      • Information about your use of our services.
      • Our interactions with you including a record of any interactions and correspondence between us such as calls, emails with our staff or representatives and any interactions with us or posts that refer to us on social media.
      • Your use of our website, apps and social media platforms (“Platform”) including details of your visits to our Platform and other information collected through cookies and other tracking technology including information that you look at. We may also collect information about you that is publicly available online, including your social media profiles.
    3. Certain Personal Data (particularly details of your payment details and contact information) are required for our services and if you fail to supply such Personal Data as requested for specific services, we may be unable to deliver you the services in full.
  2. How we collect Personal Data

    We will collect some Personal Data from you directly. If you provide us with information about other individuals, you must tell those individuals and let them know where they can find a copy of this Privacy Policy.

  3. The Personal Data we collect

      When you share information with us, you help us make our services to you better. Here are some of the ways we will use your Personal Data:

      • to provide and tailor our services to you.
      • to provide customer support
      • for marketing purposes
      • for social interactions
      • to improve our services and
      • to comply with our legal obligations and for legal and administrative purposes.
  4. Who we share your Personal Data with

      In certain circumstances, we will disclose your Personal Data to third parties such as:

      • third party partners, for marketing purposes and
      • Government and regulatory bodies and other individuals, bodies and organisations for the purposes of complying with our legal obligations, for reasons of safety and security, to enable us to provide our services to you and otherwise for legal and administrative purposes
  5. Marketing
    1. We may use Personal Data for marketing and promotional purposes. We may also use Personal Data to analyse our customers’ preferences and market trends and derive insights, which we may use to tailor the types of services and offers that we present to you. This may involve us combining Personal Data that we hold about your use of our services with information that we have collected about your web usage. We may also combine information that we have collected about you with information that we have collected about our other customers in order to derive these insights and establish market trends. We may also use advertising services and products provided by third party service providers (such as marketing agencies and social media platforms) for marketing and promotional purposes, which may involve us sharing Personal Data that we hold about you with them.
    2. We may communicate marketing, promotions and research invitations to you by post, telephone, or online (including by email or through your mobile device or via online banner advertisement) and, as appropriate and where required, we will ask you for your consent, or otherwise provide you with the opportunity to choose not to receive marketing, at the time we collect your data.
    3. We will provide an option to unsubscribe or opt out of further communication on any direct marketing communication sent to you. You may also opt out by contacting us as set out in paragraph 7 below.
    4. Please note that if you choose to unsubscribe or opt out of marketing communication, we will still send you communications about your subscription with us and any other services that we provide to you.
  6. Transmission, storage and security of your Personal Data
    1. IT Security

      No data transmission over the internet, a website, mobile application or via email or other message service can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Data in accordance with the requirements of data protection legislation.

      All Personal Data we collect about you is stored on our or our subcontractors’ secure servers. We comply with our security policies and standards when accessing or using this information and restrict access to your Personal Data to those persons who need to use it for the purpose(s) for which it was collected. You are responsible for keeping any information that we send to you confidential and for complying with any other security procedures that we notify you of. In particular, where we have given you (or where you have chosen) a password which enables you to access certain parts of our website or mobile application, we ask you not to share that password with anyone.

    2. Exporting your Personal Data

      Your Personal Data may be transferred outside the country in which you are located, including to countries with a lower level of data protection than in the country in which you are located.

    3. Retention period

      We will retain your Personal Data for as long as is necessary for the processing purpose(s) for which it was collected and any other permitted linked purpose (for example where we are required to retain personal data for longer than the purpose for which we originally collected it in order to comply with certain regulatory requirements). Our retention periods are based on business needs.

  7. Your rights and contacting us
    1. General rights

      You have the right (subject to various exceptions and in accordance with data protection legislation in your country) to access certain Personal Data held about you, correct any inaccuracies, request for deletion or suspension of processing of your Personal Data, or request to withdraw consent for collection and use of Personal Data. Where permissible under the law in your country, you may exercise these rights through your legal representative or someone who has been authorised by you to exercise such rights. In this case, we shall deem the person who exercises these rights to be either the data subject or a legitimate legal representative. We may charge a reasonable fee for the processing of any data access request in accordance with data protection legislation in your country.

    2. Right to opt out of direct marketing

      You have the right to ask us not to process your Personal Data for direct marketing purposes. You can exercise your right to prevent such processing by indicating that you do not consent to direct marketing at the point at which we collect your Personal Data.

    3. Updating information

      We will take reasonable steps to try and ensure that your Personal Data is accurate. To help us do this, please notify us of any changes to your Personal Data.

  8. Use of cookies on the Service Squirrel website

    Our website uses cookies which, among other things, help us to improve your experience of our website and to ensure that they perform as you expect them to. For detailed information on how we use cookies and the purposes for which we use them, please refer to Clause 14 below.

  9. Links to other sites

    This website may contain links to other sites that are operated by third party companies with different privacy practices. You should remain alert when you leave our site and read the privacy statements of other websites. We have no control over Personal Data that you submit to or receive from these third parties.

  10. Copyright

    Disclaimer

    The information contained on this website has been prepared specifically for the purpose of providing information about Service Squirrel and the services that it offers.

    This website has been compiled in good faith by Service Squirrel from internal and external sources. Whilst Service Squirrel endeavours to keep the information on this website up-to-date, it does not make any representation or give any warranty as to the completeness or accuracy of the information that this website contains. You should therefore verify the information obtained from this website before you act upon it.

    This publication is provided “as is” without any warranty or representation of any kind, either expressed or implied, including but not limited to any implied warranties or implied terms of merchantability, fitness for a particular purpose, or non-infringement.

    By accessing and/or using any information or materials obtained from, or made available at, or through this website, you agree that Service Squirrel will not be liable whatsoever to you, or any other person, for any direct, indirect or consequential loss (including, without limitation, data loss or corruption) whatsoever arising from, or in connection with, any use of the information and/or material, whether such information and/or materials is obtained from, or made available at, this website or from your access of other material on the internet via web links from this website.

  11. Intellectual property rights

      The copyright in the material contained on this website, and that provided via your mobile and wireless devices, belong to Service Squirrel. No part of such materials included may be reproduced, transmitted or downloaded and saved, except that you may copy any part of such subject to the following conditions:

      • The material may be used only for private use and for non-commercial purposes.
      • The copies must retain any copyright or other intellectual property notices contained in the original material and
      • The products, technology or processes described on this website, and identical information provided via your mobile and wireless devices, may be the subject of other intellectual property rights reserved by Service Squirrel or by other third parties. No licence is granted herein in respect of those intellectual property rights.
  12. Third party sites

    Use of hyperlinks to other internet sites or resources are at your own risk. The contents, accuracy, opinions expressed, and other links provided at these sites are not investigated, verified, monitored, or endorsed by Service Squirrel. Service Squirrel disclaims any responsibility for the accuracy, contents, availability or omission of information found on sites that link to or from this website. You should therefore make all inquiries and investigations before proceeding with any online or offline access or transaction with any of these third parties. We do not warrant the security of any information you may forward or be requested to provide to any third party. You irrevocably waive any claims against us for any loss or damage suffered as a result of any access to or interaction with any other websites via this website.

  13. Acceptance

    Use of this website and our mobile services provided via your mobile and wireless devices will constitute acceptance of your agreement to the terms and conditions outlined above, as such terms may be modified from time to time. In this regard, Service Squirrel reserves the right to amend these terms and conditions from time to time, and your continued use of this website, as well as our mobile services provided via your mobile and wireless devices, after any such changes shall constitute your consent to such changes. If you are dissatisfied with any portion of this website, or with identical information provided via your mobile and wireless devices, or with any or all the terms of use, your sole and exclusive remedy is to discontinue using this website and/or our mobile services.

    The above contents may be translated into other languages, but the English version shall always prevail in case of conflict.

  14. Cookies Policy
    1. Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating web domain on your subsequent visits to that domain. Most web pages contain elements from multiple web domains so when you visit the website, your browser may receive cookies from several sources.
    2. Cookies are useful because they allow a website to recognize a user’s device. Cookies allow you to navigate between pages efficiently, remember preferences and generally improve the user experience. They can also be used to tailor advertising to your interests through tracking your browsing across websites.
    3. Sessions cookies are deleted automatically when you close your browser and persistent cookies remain on your device after the browser is closed (for example to remember your user preferences when you return to the site).
    4. Some browsers make it possible for you to signal that you do not want your internet browsing activity to be tracked. Disabling tracking may interfere with some uses of the website and the services provided on the website.
    5. By using the Service Squirrel website, you consent to the use of cookies in accordance with this cookies policy. Depending on where you are located, you may have seen a pop up to this effect on your first visit to this website.
    6. If you do not agree to the use of these cookies please disable them by following the instructions for your browser set out here or use our cookies setting disabling tools available here. Please note that some of the services will not function so well if cookies are disabled.
  15. Cookies policy does not cover third party websites

    Please not that this cookies policy does not apply to, and we are not responsible for, the privacy practices of third party websites which may be linked to this website.

  16. Changes to the cookies policy

    We may update this cookies policy and we would encourage you to review the policy from time to time to stay informed of how we are using cookies.