Frequently Asked Questions

Service Squirrel is an employee review system that uses QR codes to gather service evaluations of your workers from your customers' phones. Each individual worker is assigned a unique QR code. This enables you to root out your bad workers and identify your star employees. The data you collect is for your internal company use and is not publicly viewable.

What makes Service Squirrel unique is that the data you get is specific to your individual employees. This means that, not only can you view your entire company’s service level, but you can also zoom in and get a granular breakdown of each employee’s individual service performance over time.

Nope. You can use the free plan for three months. No credit card is required. We’re confident that once you try the service, you’ll see its value, so we don’t want anything to stand in the way of you getting started.

Just click on the “Start for Free” button and sign up for the Free plan. The Free plan gives you all the benefits of the Enterprise plan for three months. Once you’ve set up your profile, you’ll be able to start creating QR codes for your individual employees. Print the QR codes and you’re ready to go.

You'll be emailed regular reports on the quality of your employees' service. These reports are provided on a weekly, monthly, quarterly, and annual basis. These reports add real value to your ability to assess your service level and your customers' satisfaction with your workers. You can customize the frequency of the reports under preferences, whether it's weekly, monthly, quarterly, or annually. Reports are generated only when new data comes in.

Appreciation rewards provide an additional incentive for your customers to review your workers. The reward can be a coupon, a free coffee, etc. Whatever works for your business. We’ve found that offering even small rewards makes a significant difference in response rates. By default, a reward is given to every 1000th review. When they do their review, the customer will receive a notification informing them that they've won, along with a unique 4-digit voucher number to claim their reward. You can decide how often a reward is given out. You can set it to 100 or to 100 billion, whatever you like!

We understand the importance of reliability when it comes to customer reviews of your employees. To ensure the dependability of the reviews you receive, we’ve created a robust system that utilizes advanced algorithms, geolocation, and various other techniques to detect and flag any misuse of the platform. In addition to this automated system, the platform also allows users to independently screen for suspicious activity associated with specific employees.

Absolutely. No one can see your specific data. We pool all the data collected on our platform together to provide an anonymized overview of your industry as a whole. This means the data is stripped of any identifying information, making it impossible for anyone to see company-specific information. So while you can access industry-related data, it does not show information on any particular company within that industry.